Frequently Asked Questions

What does PTA Approved mean? +
PTA Approved phones are registered with Pakistan Telecommunication Authority and work with any local SIM long-term. Non-PTA phones may lose mobile network after 30-120 days unless registered (with applicable tax).
What's your return policy? +
We offer 7-day easy returns on unused items in original packaging. Used mobiles have a shorter check period — see the product page for exact terms.
How long is the warranty? +
New mobiles: 1 year. Used mobiles: typically 15-30 days. Accessories: 3-6 months. Exact terms are shown on each product page.
What payment methods do you accept? +
Cash on Delivery, EasyPaisa, JazzCash and Bank Transfer — nationwide across Pakistan.
How do I track my order? +
Use the Track Order page with your order number (e.g. #ZM-12345), or WhatsApp us directly.
How do I become a vendor? +
Visit the "Sell With Us" page to register — your application is reviewed by our team within 2 business days.
🤖 Still have a question?

Ask our AI assistant (bottom-right chat icon 🤖 in the header) — it can help with PTA guidance, warranty, orders and more in Urdu or English.